Retention
For our agent partners, selling to a client is only the start of their business relationship. We assist our agents in retaining their clients, always working to anticipate their needs. As the time for a policy’s renewal draws near, we review information on the insured parties to see if we should suggest different options to better meet their needs.
We then can supply the agent with spreadsheets detailing various options, including alternatives with their current carrier and more with different carriers. If they want to see options with alternative carriers, we’ll see what we can do to procure that carrier.
Retention Notices
Retention information goes to agents well in advance of the renewal, giving them time to contact their groups. One week after renewals are sent, we call to make sure the agents have received the information and assist with questions they may have. We work with everyone’s schedules to make sure there are no lapses or problems. At Mutual Med, follow-up is the name of the game.
Also, we have found that retention of services is increased by offering ancillary products, including dental, vision, disability and group term life. These additional policies can increase an agent’s client retention to 98 percent, while providing policyholders with extra value.
Have a Question?
Send general
correspondence to the Retention Department at:
Renewal@MutualMed.com
Meet the Staff
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